Contact Us
Get in touch with the right Killbug team for product questions, support, billing, refunds, privacy, legal requests, or security reports.
General Inquiries
For questions about Killbug, partnerships, press, or anything that does not fit another category, email [email protected].
Product Support
For help with projects, credentials, testcase setup, scheduled runs, failed browser sessions, notifications, or workspace access, email [email protected].
Sales and Enterprise
For Enterprise plans, custom run volume, procurement, security review, onboarding, or team rollout questions, email [email protected].
Billing and Refunds
For invoices, subscription changes, cancellation help, duplicate charges, or refund requests, email [email protected].
Privacy Requests
For data access, deletion, correction, export, or privacy questions, email [email protected].
Legal Notices
For terms questions, legal notices, contract matters, or policy requests, email [email protected].
Security
To report a security vulnerability, suspicious account activity, or abuse of the service, email [email protected].
Refund Request Details
When requesting a refund, include the account email, workspace name, invoice or charge date, charge amount, and a short reason for the request. Refund eligibility is described in our Terms of Service.
Typical Response Times
We aim to respond to general, support, billing, and refund requests within two business days. Security reports and urgent service-impacting issues are reviewed as quickly as possible.
Company
Killbug is operated by Dovdo Inc, a Delaware corporation.
Registered Office
Dovdo Inc
8 The Green, Suite B
Dover, Kent County, Delaware 19901
United States